Call routing and forwarding

All extensions in staff offices are enabled to redirect calls to another extension and be the destination for redirected calls.

Extensions in Seminar Rooms / Corridors etc are not enabled.

  1. Divert all calls – dial *21 followed by the destination extn. Dial #21 to deactivate the call forward.
  2. Divert all calls when not answered – this is set up by a telephone system administrator and can be configured to forward after a specific time period between 5 and 255 secs
  3. Divert when busy – this is set up by an administrator. The user then has to dial *60 to activate the feature and #60 to deactivate

Please contact telephones@essex.ac.uk to request 2 and 3.

Calls can be forwarded to a UK mobile phone number.

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