Table of Contents
Table of Contents
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Home
Glossary
How do i...
Accounts and access
Access a colleague’s mailbox or digital files
Email & Calendar
Set up my email
Before you start
iOS
Android
Windows Phone
Outlook for Windows
Mail for Windows 10
Outlook for Mac
Mail for Mac
Other (POP/IMAP/SMTP)
Calendar
Share a calendar
Open a calendar
Advice and guidance
Ensure I email the right person
How to spot a phishing email
Unblock a sender from Junk Mail in Outlook
Access Webmail
Access a Role Mailbox
Email forwarding
Export a mailbox to a file (PST)
Clear Credential Manager
Mailshot
How to send a Mailshot
Shared mailboxes
Access an Office 365 shared mailbox on iOS (iPhone/iPad)
Wi-fi
Connect to eduroam
Before you start
iOS
Android
Mac OS X
Windows 7
Windows 10
Other devices
Listen Again
Use iTunes to download Listen Again recordings
Print and Scan
Wireless/mobile printing
Single-sided printing
Use a desktop scanner
Software
EndNote
Export references from libwww
Creating an EndNote Online account
Search Library catalogue within EndNote
Signing in to an existing EndNote Online account using institutional sign-in
Upgrade to EndNote version X8
Export references using EndNote Web
Microsoft Office
After you leave - what happens to your Microsoft Office subscription
Download Microsoft Office
NVivo
Update NVivo license
Install NVivo
Antivirus
Dridex virus detection
Qualtrics
Create or merge a Qualtrics account
File Storage & Backup
Backup my OneDrive files
Access your M:\ Drive remotely or off campus
Restore lost files or folders using previous versions
Staff PC backup and restore tool
Access shared network drives
Remote access (OpenVPN)
Set up OpenVPN for Windows
Set up OpenVPN for Mac OS X
Set up OpenVPN for Android
Set up OpenVPN for iOS (iPhone/iPad)
Set up OpenVPN on a Chromebook
Troubleshooting
Fix an RDC licensing error
Learning technology
Moodle
Moodle FAQs for students
Request a new Moodle course
Past papers in Moodle
Managing past papers
Lynda.com
Integrating Lynda with Moodle
Telephones
Call routing and forwarding
Join a conference call
Information security
Do I need to keep this information?
Information sharing agreements
Guidance on filming and photographing people on campus
Setting a strong password on my mobile device
How to write a privacy notice
Policies and guidelines
Mobile device guidelines
IT Acceptable Use Policy
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