Restore lost files or folders using previous versions

Some file stores keep previous versions of files. This allows you to recover recently deleted or edited files without having to resort to requesting a restore from backup tapes.

Previous version restores can be used for the following file stores:

  • SERNT2
  • ​SERNT5
  • SERNT20
  • SERNT79
  • SERNT99

  1. Right-click on the folder or drive containing the missing items, and then click Restore previous versions.
  2. Select the date and time you want to restore the missing files from, and then click Open.
  3. This opens a folder in the cache, from here you can copy and paste the missing files back to the folder.

If you can't restore from a previous version you can complete our request a file restore form (login required).

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